They do all they can to not pay They do all they can to not pay. I have submitted many claims & had phone conversations. they continue to want unreasonable new "proofs." All this for a very small amount of what ElAl doesn't refund. I will never use them again & will recommend the same to others.

SCAM COMPANY Refusing to pay out on a legitimate claim, after taking 4 months and asking me repeatedly to send the same information over and over. They required me to send my bank statements, which I'm wondering is that even legal? I've filed a complaint with the NAIC and the state of Florida. I'm looking into finding a local consumer investigator to take a look and report on them since so many people have been scammed.

Great until you have a claim My 6th and last policy with TinLeg. Great until you have a claim. Sent in all paperwork requested. 20 minute phone interview. More paperwork requested and sent in. Still not good enough. Have spent so much time searching and providing evidence for a small medical claim on a cruise. Still they need more, how do I prove I was on cruise and on the flight home. Finally gave up. Not worth the time and effort.

Don't waste your money, time, or energy Just don't bother. I bought insurance for a trip that was canceled at the last minute because of a medical issue. I spent months going back and forth with them, sending them any documentation I could get, spending hours on the phone trying to get said documentation, only for them to tell me the documentation I provided wasn't what was required -- and they told me this again and again, even when I got them specifically what they asked for. This went on for three months. Ultimately, they sent me an email saying that they couldn't give me any of my money back because (a) the trip was canceled with less than 48 hours notice, and (b) my doctor (who wrote multiple letters to them trying to explain the problem) didn't explicitly state that he recommended the trip be canceled. The fact that the trip was canceled less than two days before I was due to leave is something they knew from the very beginning, so they literally wasted hours and hours of my time (again, for three months) running me ragged to get "documentation" that they didn't even need. I know insurance companies thrive off of avoiding paying out to "clients," but to string people along like this is just needlessly cruel. "Cancel for Any Reason benefit" my ass.

Repetitively asking for same… Repetitively asking for same information, claims filed last year and still asking for same. If at all possible for no star, or broken star, would award same. Perhaps they have all the time to waste asking for same information, but I QUIT!!!