WRONG ! JUST WRONG! YOU TRY SO HARD TO MAKE CUSTOMERS THINK YOU GIVE A RATS ASS BY GIVING PEOPLE A DISCOUNT DURING THIS PANDEMIC BUT YOU FAILED TO EXPLAIN TO YOUR CUSTOMERS THAT TJEY HAVE TO PAY IT BACK !! THATS SO UNHEARD OF AND TO TOP IT OFF YOU GIVE YOUR CUSTOMERS A DUE DATE OR INSURANCE WILL BE CANCELED HELLO ! THERE IS STILL A PANDEMIC YOU PEOPLE ARE WRONG FOR MESSING WITH PEOPLES HEAD

Punished for something that wasn't my falt I have had insurance with Infinity for about 7 years never missed my 907.00 per month payment had two accidents that wernt even my falt and now they are dropping me as of August its pretty sad that they can take your money with a smile on their face but drop you in a blink of a eye...

My name is Tracey Bellone and I have… My name is Tracey Bellone and I have been dealing with my claim since November 8,2019. June Delgadillo is my adjuster and asked me to gather the police and fire department reports since my car caught fire she CLAIMS she asked for it but has yet to receive it in 2 plus months I got them in 2 weeks. I am fed up with this insurance company and I plan to find another company once my claim is resolved. Two times this week I've left June and her boss Shana msg to call me telling them I have the reports and guess what they haven't called me back. They take my monthly payment but lag on paying my car and giving me the remaining money. This company is horrible please someone in corporate help me.

Shady/questionable practices I had an accident in which the vehicle was a total loss, I suffered a broken vertebra. Infinity denied me coverage based on a technicality that was NOT in my policy. The adjuster, Shana L., refused to disclose how she made the decision, and no appeals process was made available to me. Infinity did not even offer to have a second person look at my claim. I have to pay more than $30K (including car payments and medical costs) for my accident. It is absolutely shameful how they conduct business with such utter contempt for transparency or honesty.

NO communication. RUDE not to return calls. MY son who is insured on my policy was in an accident with an Infinity customer on 07/22/2020. Their customer was at fault and my son is injured. We have heard absolutely nothing from Infinity at all and neither has our insurance company despite numerous attempts on both my part via voice mail to the adjuster and her supervisor and my insurance carrier has left messages and sent emails. Maybe an attorney would have better luck???? They suck.