Mary Lue from the fraudulent department… Mary Lue from the fraudulent department helped me with the issues today that made me feel much better and like I had support.

I have called 4 different times I have called 4 different times in the last hour. Trying to report fraud & so now my card is blocked, which is fine, but no one can seem to connect me to the right people to report fraud. I give up & will fight the battle tomorrow. Just as a follow up, Credit Card Company reached out to me this morning. Very nice man, Brian, helped me understand what was going to happen with fraudulent charges. New card should come in 7 to 14 days.

Everything went smooth and explained… Everything went smooth and explained well

When I called him for the fifth time… When I called him for the fifth time after, just trying to get my card sent to the correct address this individual is very helpful way more helpful than the previous people I have spoken to. I have to be honest. The whole process was extremely frustrating. It does not, and should not take a month to receive your card after being approved.

Pleasant and Cheerful Lisa! Lisa was an absolute pleasure to speak with! She was cheerful, friendly, efficient and accurate. It's very rare to come across such a pleasant individual when calling to discuss your bill but she made it a very pleasant experience and I would hire her to work in my call center any day!