Pharmacy terrible. But fast chew toys? I think it’s great they can deliver chew toys within 24 hrs. But what I really need is a pharmacy to not mess up my dog’s order, blame the vets office, waste 6 days that my dog needs medicine, and NEVER apologize.

Are they censoring reviews to sell products? Have been ordering from Chewy for years. Some issues recently--past year or so.. Shipping seems to be a bit slower. Not as generous about returns as in the early years. Customer service reps polite, but not always helpful. Lower prices at Walmart without having to spend 50.00 for free shipping. But of course chewy has great selection and home delivery. Most concerning is that they solicit reviews on every product, but do not publish those that express legitimate concerns and are written according to their submission guidelines. After thorough research and after speaking with my home vet, I took the time to write a constructive review of a dog food brand which followed all Chewy guidelines for submission, but the review was never posted. Who are they protecting? Certainly not our dogs. There are numerous reviews about dented cans and other minor concerns. Yet they did not publish my review about a label that reveals there might be issues with long term feeding due to extremely minimum fat content of the dog food. Chewy vet by chat very nonchalant also. Did not seem knowledgeable about AAFCO feeding and labeling requirements. Did not investigate thoroughly or indicate she would would contact manufacturer. My home vet advised stopping the diet ASAP due to extremely low fat content. Chewy was unconcerned, seemed to be protecting manufacturer and Chewy itself.

Brilliant service Brilliant service. My package got lost, I called the number they published and a human answered, and they were able to resolve the problem immediately. Excellent and rare service, thank you chewy

Over the top! Feeling like family! I was blown away by the customer service from Sharon! After my friend passed away, I was ordering dog food for her dog. Sharon assisted with making sure my friends account was not on auto order and continued to stay on the phone with me and make sure I got the correct food ordered for my the dog. To top it off, I received flowers for the loss of my friend from Sharon and Chewy. I love that Chewy allows their employees the freedom to make those decisions. Everyone I told smiled and was pleasantly surprised I’ve used Chewy for years and have never been disappointed. Sounds like they’re a great company to work for too thank you Sharon and Chewy!!

I had just purchased dog food for my… I had just purchased dog food for my Sadie, and she passed away unexpectedly and fast. I chatted with their CSR Tanyla and she was so kind. She refunded my money and told me to donate to a rescue or shelter. The next day, I received a flower delivery from Chewy. Very compassionate people. Thank you Tanyla