Best customer service experience Reached out to customer service and within an hour of sending an email I was contacted and my issue was resolved. I tried a new product that did not agree with my dog’s tummy. Instead of returning the product, Chewy asked me to donate to the local shelter and refunded my money. I absolutely love this Company!

Flowers from Chewy My 14 year old poodle passed and I called Chewy to cancel her automatic shipments for medication and food. They sent me a bouquet of flowers in her memory. It was unexpected from a large company and I am so grateful for their kind deed. Jessica Middleton

Absolutely exceptional customer service … Absolutely exceptional customer service, always ... especially after the passing of our beloved pet recently ... they were so kind as to refund us for the cases of food and treats which we had that were unopened, AND did not even ask us to return them! Additionally, they sent us flowers and a very kind and thoughtful card in sympathy. We have never experienced this level of thoughtfulness and genuine caring from a company before, and doubt that we will ever again! Wonderful company we highly recommend!

A COMPANY that truly CARES about their CUSTOMERS! If you are a pet parent, you can’t go wrong with Chewy’s. I called them yesterday to let them know my Daisy Mae had passed and inquired how to returned the prescription food she left behind. They credited that purchase and today I came home to a dozen peach roses with a vase. Wow! WHAT AN INCREDIBLE company!

Thank you from Rocky's family We want to thank the Chewy Family for supplying Rocky's food and other items and the excellent exceptional customer service we received. We lost Rocky this week after 11 years and it's a tough time for the family. But to come home from work today and receive flowers from the Chewy Family not only shows that they care about your pet but put a little smile on our face. I know Rocky's running around barking. Thank you so much Chewy Family Thank you so much.