Absolutely exceptional customer service … Absolutely exceptional customer service, always ... especially after the passing of our beloved pet recently ... they were so kind as to refund us for the cases of food and treats which we had that were unopened, AND did not even ask us to return them! Additionally, they sent us flowers and a very kind and thoughtful card in sympathy. We have never experienced this level of thoughtfulness and genuine caring from a company before, and doubt that we will ever again! Wonderful company we highly recommend!

Brilliant service Brilliant service. My package got lost, I called the number they published and a human answered, and they were able to resolve the problem immediately. Excellent and rare service, thank you chewy

My dog passed away My dog passed away. I notified Chewy that I wanted to return some unneed products, they credited my account and told me to donate the items. Very sympathetic.

HORRIBLE PHARMACY HORRIBLE!!! It’s taken them 8 days to process antibiotics for my dog and I’m still waiting. If you need medication and can’t wait 2 weeks, order elsewhere. They don’t care and very politely read from a script with no follow through. I will NOT order meds from them ever again, even if they’re cheaper. Not worth making my sick dog suffer and wait because of their policies of no fax prescriptions or because they are “a little behind” in processing scripts.

NW puppy chew pack from Chewy is dangerous I purchased a package of chew toys sold and promoted by chewy for puppies. The chew toys made of nylon, rubber or combination broke apart within a day of chew time and ended up in my dogs poop. These toys are marketed for chewing and for puppies yet they are not made to withstand chewing from a ten pound Keeshond pup who won’t get much larger than 35lbs. These toys are dangerous for dogs and a company like Chewy shouldn’t be marketing them. I wrote one review to them regarding the yellow teething bone included in this package but was not allowed to submit another review regarding the spoiled football which ended up in my dogs poop. Refunds are not enough, this is a safety issue and Chewy should take the lead to insure it is not selling hazardous toys to pets.