Made me feel important I don’t have the exact quotes, but let me paraphrase. When I said, let me explain quickly. The representative said no take your time. Whatever you need is important to us. This warm and welcoming attitude is not commonly found. And this is an example that other companies would be wise to follow.

The representative was EXCELLENT The representative was EXCELLENT! I have not experienced so much patience from anyone in decades. She sent us a document of which she walked us through step by step. I fell in love with customer service again. I have hated it for years because I feel some people do not have the right fit for the job. But not this one, she was awesome.

This Is Customer Service! The agent was entirely attentive to my query, and as such, he quickly made the calculations and confirmed what our new monthly payment would be once I paid the escrow shortage in full! Though the wait-time was about 35 minutes, answering my questions only took about 4 minutes.

The customer service department is a… The customer service department is a pleasure to work with. Professional, competent and efficient.

ExcellentService When I was notified by lawyers on Friday that my sale would be closing on Monday, I was sure I wouldn't be ready. But Jordan rose to the occasion and took care of it. I had the payoff statement on Monday morning. Excellent service.