Fraudulent Company Fraudulent Company, they are stealing from homeowners. SLS uses PMI as a means by which to steal funds from homeowners, they enforce illegal requirements for PMI removal that violate federal law. Your PMI by law comes off at 78%, do not let them lie to you.

Great Customer Service My mortgage was sold to SLS in June of 2022 and I have to say, my experience has been excellent. I had a hiccup with last spring's tax bill that was quickly straightened out with a phone call, and the three other times I reached out to them with questions they have been pleasant, knowledgeable and very helpful. Really give their customer service high marks, especially their escrow and tax agents. I also appreciate that they have agents specific to the issue you are calling about, not just generalists. Their website is very easy to navigate and understand. I have found that the best and quickest way to communicate is via phone. Email inquiries can take a few days for a reply. My calls are answered quickly (I’ve never been on hold more than a minute or two.) One of the best loan servicing experiences I've had.

The customer service department is a… The customer service department is a pleasure to work with. Professional, competent and efficient.

Made me feel important I don’t have the exact quotes, but let me paraphrase. When I said, let me explain quickly. The representative said no take your time. Whatever you need is important to us. This warm and welcoming attitude is not commonly found. And this is an example that other companies would be wise to follow.

I called with a question I called with a question, and the operator representative was right on point she knew what I was talking about, and she answered my question there was little wait on the helpline, quick and easy less than five minutes. I was amazed.