Dr Olusegun M Adedapo
GBDO NOT USE ,USELESS AND WASTE OF TIME. This company makes investing the HARDEST thing ,Zero customer service contact, Useless systems for managing people's money ,I have just closed my ACCOUNT I hope my refund gets to me before the WORLD ENDS.STAY AWAY FROM THIS BROKER.
Interactive Trader
ATVintage Broker With a Once Great History Broker with a great history facing fierce competition in peculiar ways. Commissions are average to expensive, given a vast movement of retail brokers that offer low cost trading these days. That is OK though if you like their Trader Work Station TWS, a powerful piece of software that is as easy to handle as flying a Jumbo Jet. It can get you to a lot of places if you know what you are doing. IBKR is still a decent broker if you are a professional or semi professional trader with a good volume of daily trades. If you are, you probably have no need to read this review. If you are retail and if you are considering to trade volumes below 1 Mio $ a year, the following might concern you. I am slightly below that margin with IBKR, so the following comes from personal experience. According to IBKR customer service, regulators do not allow IBKR to display delayed market data for free anymore. I am not talking about top secret stuff. I am talking about charts of stocks that that can be seen pretty much anywhere for free. With IBKR you need to either pay extra for looking at charts of your own investments or keep trading in high volumes. This is new. In the past you were able to see charts of your stocks just like with every other broker. When I asked IBKR about this change, they answered that turning off free charts for clients was due to "regulatory guidance" and in "compliance with FINRA's policy." This is my second effort to review IBKR. The first one was deleted through Interactive Brokers, claiming my review was colliding with the rules of Trustpilot. If it was, it might have been because I was speculating why IBKR was imposed such harsh restrictions by regulators after their transfer from the UK to Luxembourg. I actually felt sorry for a company that I thought did well in the past. After all, restrictions like this may bring a company in a disadvantageous position relative to its competitors. This time I am not speculating and I am not giving you my subjective impression. Instead I let speak facts for themselves. Here is what they say: "IBKR is no longer able to offer delayed quotes for major stock exchanges such as NYSE and NASDAQ." Of course customers are still able to see charts of their investments. They need to subscribe market data through something called Market Data Assistant, a rather complicated toolbox for something that is on open display at any other shopping window down Broker Alley. To find the right key for this magic box, you need to first subscribe a "US Securities Snapshot and Futures Value Bundle" for 10 USD per month that is waived for months with commissions exceeding 30$. Once you have subscribed this bundle, you may subscribe additional bundles that give you a chance to see your investments in classic chart view. Sounds complicated? Go on and read what they have to say: "In order to know what market data you are required to subscribe, you can use the market data assistant tool for the same. You need to enter the Region, Exchange name and Symbol. Once entered the tool will give you list of market data to be subscribed."
Matthieu Leger
GBSay goodbye to your money, funds transfers only work in one direction For me this is nothing more than a scam. The wife and I tried to open an account with IBKR. They ask you to deposit funds so that your application is considered first. Well, that should have been a red flag, but we were stupid enough to go ahead. Now, our application was rejected because they wanted to have copies of some personal details we are not willing to share, which is absolutely fine. But it is now impossible to withdraw our funds. We tried to contact them by email and tickets multiple times, no one dares answering. They will contact you within minutes to open an account, but nothing in weeks once they have your money. Beware and avoid like the plague.
Ron Fergy
GBUnable to sell my holdings on the market I am really begining to wonder what has happened to this company . I have been a customer for a number of years and things worked out fine until recent times and now customer service has gone down the pan . Example - on Jan 14 this year I bought a holding in a large silver EFT (not a small unknown stock .) . Two weeks ago I decided to sell part of it . I tried to put in a sell order. The system would not accept it . The latest message reads ... This product is currently unavailable to clients classified as retail clients . I understand that I cannot buy them but do not understand the ban on selling them After all IBKR sold them to me in the first place In other words I would seem to be stuck with these shares and can not sell them. Even though they were sold to me only 6 weeks ago . Out of my portfolio of 8 holdings 2 are blocked from selling . I can't be the only one thus effected . I have been trying to contact IBKR many times by phone . Hours spent hanging on the phone to no avail , which is very irritating and somewhat worrying. Meanwhile I have lost all confidence in this organisation . Surely the most important aspect of their business is customer service ? What is the problem ? Now what to do ? Any ideas ?
Alen Tomas
GBExcellent Service Great company with great people . They are always willing to assist . They are very professional:))