Kris Layton
GBSo far so good Took 2 days to have the account set up which is quite slow compared to those instant-trading CFD brokers. Deposit is only via bank transfer which is a bit dated in this day and age. On the plus side, they allow me to trade virtually any stock unlike eToro. Since they are real executors they also don't pull the plug when you are making money unlike Robinhood! Customer service is responsive and top notch. 5 Stars from me
iLoveTheStonk
DKCorrupted Cant buy a stock because THEY evaluate it to be too high? Do not join the trading platform, corrupted.
Ron Fergy
GBUnable to sell my holdings on the market I am really begining to wonder what has happened to this company . I have been a customer for a number of years and things worked out fine until recent times and now customer service has gone down the pan . Example - on Jan 14 this year I bought a holding in a large silver EFT (not a small unknown stock .) . Two weeks ago I decided to sell part of it . I tried to put in a sell order. The system would not accept it . The latest message reads ... This product is currently unavailable to clients classified as retail clients . I understand that I cannot buy them but do not understand the ban on selling them After all IBKR sold them to me in the first place In other words I would seem to be stuck with these shares and can not sell them. Even though they were sold to me only 6 weeks ago . Out of my portfolio of 8 holdings 2 are blocked from selling . I can't be the only one thus effected . I have been trying to contact IBKR many times by phone . Hours spent hanging on the phone to no avail , which is very irritating and somewhat worrying. Meanwhile I have lost all confidence in this organisation . Surely the most important aspect of their business is customer service ? What is the problem ? Now what to do ? Any ideas ?
Customer
GBLarge broker but not for < $100k… Large broker but not for < $100k client. Heavy commissions for today's choice of brokers. TWS platform old and freezes. Have to really pay for each extra (Ryanair experience): market data - can't plot charts without subscription, inactivity fees, third-rated quality news. Adds up to real cost of $300-$500 per year (Lite version not available outside the US). Support tickets closed at will. Phone assistance useless and makes issues worse (eg, by resetting passwords where not asked). Forms/requests not processed. Customer never right -- forget about 'compensation' even if mistake is made by IBKR. Customers are treated obnoxiously, the company refuses to accept any errors. You will always be 'wrong'. Noticeable how IBKR in-house traders/trading systems are trying to fleece you on option spreads and limit orders. IBKR does makes markets against their client positions. Also, IBKR forcibly closes-out one leg of combo trades to manage their own book and profitability (not your risk!) leaving you with the market exposure in the wrong way.