If I could give negative stars there… If I could give negative stars there wouldn't be enough. My account was hacked in January. I sent all the proof they asked me for why am I still fighting these people to get my money back. The saddest thing is my card was locked. The customer representatives are unprofessional, unknowledgeable and a supervisor or team lead is never available. I've been waiting to hear back from a supervisor 2 weeks. I'm excited for the people who have had better experiences. I'm very displeased.

Customer service get a 1 ⭐️ Customer service get a 1 ⭐️. Opens mid morning(10am), closes at 8pm, no weekend availability, Banking App is the worst. You have an issue after hours your screwed. Smallest infractions card will lock out on fraudulent matters even though they are not. Constantly have to call in to explain its myself making transactions. The ideas of GREENWOOD ARE 💯….the actions, research and development needs a lotttttttt of revamping and help…I’m not going to close my account but I will no longer direct deposit my funds or add funds. To many bad experiences in 60 days!! I tried to support but damn I travel wayyyy too much for no access to my revenue and finances when extremely important situations come about. Thank you G-Wood✊🏾✊🏿✊🏽✊🏼

I'm giving Greenwood some grace I'm giving Greenwood some grace. Yes, their customer service is slow when it comes to answering the phone and responding to emails. I've had similar issues with my funds being available within (what I thought) a timely manner. I have not cut them off completely but I don't have all my funds going there just yet either. I still want to believe that Greenwood will be the bank it says it will be.

Greenwood is an amazing banking… Greenwood is an amazing banking institution. I have been impressed with the commitment to change as a mission. Also the customer service is amazing as well. The app has been flawless and very easy to use. I know where my money is and it is always available immediately. I highly recommend Greenwood whether you are seasoned in finance or just getting started Greenwood will take you there.

GREENWOOD BANKING Hello,to all involved in this minority owned & operated online banking...I was so amazed at the launching of this I immediately joined the wait list, and I am now with card and very PROUD to be affiliated with this bank...I may not have much income but it gives me honor to whip my card out for purchases in my community especially at black/hispanic etc. owned businesses .... and I wonder if they RECOGNIZE as well how great this is....I could go on&on but YOU ALL ROCK in my world, KEEP ON IMPROVING.