Customer service get a 1 ⭐️ Customer service get a 1 ⭐️. Opens mid morning(10am), closes at 8pm, no weekend availability, Banking App is the worst. You have an issue after hours your screwed. Smallest infractions card will lock out on fraudulent matters even though they are not. Constantly have to call in to explain its myself making transactions. The ideas of GREENWOOD ARE 💯….the actions, research and development needs a lotttttttt of revamping and help…I’m not going to close my account but I will no longer direct deposit my funds or add funds. To many bad experiences in 60 days!! I tried to support but damn I travel wayyyy too much for no access to my revenue and finances when extremely important situations come about. Thank you G-Wood✊🏾✊🏿✊🏽✊🏼

I never received my debit card I never received my debit card. I requested another one and they charged me for it. You can’t send money out of the account because the app and Plaid keeps saying they failed to authenticate your bank, even though you have to log into that banks mobile banking to sync them. I wanted to support this bank because of the social aspect, but it’s just not worth it. You’d do better opening a checking account with a credit union or even an online bank. TRASH

There is no mobile check deposit There is no mobile check deposit, a must for any virtual/digital banking platform. It’s exclusion is baffling. Maybe it’s the software developer in me, but not having an obvious way to log into your account from the main website is bizarre and a weird thing not to have in 2022. I make websites and apps for a living, this is a basic feature when you have users. I’d love to see our accounts earn interest, though in this economical climate it would be an underwhelming rate anyway and this platform is still getting settled in. That’s it, everything else is really really awesome!

Worst experience ever went to the Post… Worst experience ever went to the Post Office to get some money orders tried to pay card declined. I called the bank and was told that there system doesn't recognize post office transactions. huh?? Seriously? Okay went home to make my payment online made 2 payments for 1200 then my card was locked, I called and was told to wait for 30 minutes then try my card again. All I'm trying to do is pay bills this is ridiculous definitely moving my money back to Navy Federal. Doesn't matter if you have Greenwood Metal card which you pay _4.99 a month for.

Greenwood has been a great experience… Greenwood has been a great experience for me. I received not just a plastic card but a metal card. Set up my account and app loaded my first deposit and it has been seamless. I have contacted customer service a few times and they were very pleasant and helped me right away.