Really unprofessional Really unprofessional. When I stated I was going to pass on their finance, Taylor became rude and unprofessional. Putting things in caps really comes across as rude in text and honestly the reason a service is refused is not something that has to be disclosed. If he cannot accept that someone is just not interested, then maybe a role in customer service is not for him.

Excellent experience with home refinance This was my first home refinance and I was referred to SYO. Paul was wonderful to work with: he made the process easy, straightforward and streamlined. I bid with other companies and the others had hidden fees and rate discrepancies. SYO was transparent and had lower rates and fees so it was an easy choice. Paul helped me find the best loan option for my situation and lock at the right time. My loan closed very quickly (in 7 days) and the process was so easy. I would highly recommend working with Paul and SYO - thank you again for making this such an easy and rewarding process!

John Leahey was AWESOME John Leahey was fast, knowledgeable and very informative of our options! HIGHLY RECOMMENDED!! He was so responsive and got things done quickly!!! Would use him again for future needs.

I originally started a refinance with… I originally started a refinance with them on my primary residence back in April and just gave up working with them now in October. I was originally forgiving with the first refinance that fell through at the start of covid. Second company they matched me with took several months before it fell apart. They told me the third time would work and be fast since they had all my paper work... Not so. Refinance went over 45, they relocked for an addition 21 days, managed to let that expire too. Finally sent me an updated disclosure after 66, which had raised over 1,100 dollars since the initial one (due to repeated loss of rate lock) To their credit they offered to refund their brokerage fee, but since I could still get a better deal from using a more competent company that can probably close in under 5 months I decided to walk away having lost months and just under $200 dollars due to excessive payoff statements fee (6). Their personnel is courteous and pretty reachable, they just can't seem to close. I would recommend looking elsewhere.

Horrible experience Every aspect of this refinance was a mess. The communication was very poor. Documents were sent with mixed up information, the interest rates weren’t what was quoted, the appraisal company made an error, the title company never requested my funds for wire transfer, calls went unanswered. The service and company were abysmal. I will never do business with SYOM again, nor will I do business with an online Mortgage company. This experience left a stain on the business.