I'd go 4.5 stars if available I'd go 4.5 stars if available. I'm retired from mtg business (real estate appraiser) and everything went as expected. Even fees, which are admittedly complex, were within a few dollars of what was projected; that's hard to do.

Good experience Overall, our experience was good. In the beginning, communication was very poor and we were hit by the fear of "We just gave all our financial information to someone we don't know and now they won't return our calls!" But, soon we were connected with a much more attentive rep that was great walking us through the process. We did have LOTS of hiccups of getting a notary out to do the signing, but don't think that was SYOM's issue. Overall, we would recommend.

I originally started a refinance with… I originally started a refinance with them on my primary residence back in April and just gave up working with them now in October. I was originally forgiving with the first refinance that fell through at the start of covid. Second company they matched me with took several months before it fell apart. They told me the third time would work and be fast since they had all my paper work... Not so. Refinance went over 45, they relocked for an addition 21 days, managed to let that expire too. Finally sent me an updated disclosure after 66, which had raised over 1,100 dollars since the initial one (due to repeated loss of rate lock) To their credit they offered to refund their brokerage fee, but since I could still get a better deal from using a more competent company that can probably close in under 5 months I decided to walk away having lost months and just under $200 dollars due to excessive payoff statements fee (6). Their personnel is courteous and pretty reachable, they just can't seem to close. I would recommend looking elsewhere.

Great Experience! Paul went above and beyond to help me lock in a great rate and keep it after my 2nd mortgage bank took almost a month to sign off on my refi. His team kept me in the loop daily and gave excellent, transparent service. Will definitely recommend to all my friends in the market to refinance or purchase a home!

No trust pilot Can’t believe