They were to protect a shipment of shirts They were to protect a shipment of shirts from Rose dress Lily. I never received the package and Seel is asking for weird documentation that I don't have. I think this is a scam company as well as Rose Dress Lily.

Seel will not respond via email or honor its insurance Seel will not respond via email. It is nothing but an array of AI-generated messages. Total scam. No way to return the item. Have to reject it at the merchant level. Total scam. Don't buy it.

This may be the worst customer… This may be the worst customer experience I have ever received. They would not let me return an item that did not match the description on the website because it was hours after the 7 day cutoff, which I was out of town for the entirety of due to the unfortunate delayed delivery of the item purchased. Their rep was downright mean, refused to directly answer questions, and each painfully slow response just reiterated their return policy. 7 days, and not a minute over. Got it. I’ll never pay for this awful service again. If you get assigned to Cass, just give up. Her nonsensical responses will make you want to bang your head against a wall. I give the whole operation 0 out of 5 stars.

TERRIBLE!!!! TERRIBLE!! I sent back 2 of 4 items I didn’t want to keep. They approved it. It was sent within the 7 days time frame. I did my own UPS for delivery and have proof. They sent me an email that they rejected it cause it wasn’t within the timeframe which is absolutely NOT TRUE!! They have my items, I paid to ship back and now out the dollars for the items and the shipping. This is supposed to be a guaranteed return if done by their rules of which I also had to pay extra for that as well! Now they are ignoring me. Such a SCAM!! will take action with my credit card at this point. If they comply with my refund then I’ll remove this review!

I ordered a fitbit on goodwillfinds… I ordered a fitbit on goodwillfinds that was covered by Seel Return Assurance. I was dissatisfied with the watch for several reasons so returned it to Seel after starting the return process with them. Issue 1: After a day or two, I checked the tracking number on UPS and it said they were unable to deliver it to them because there wasn't a safe place for them to put it. What? How is that possible? This is a return facility. UPS gave an option of redelivery or have Seel pick it up. I emailed Seel asking what should be done and never received a response back. I later received an email confirmation they received the item. Issue 2: They emailed me asking if this was a used item because it was missing something. My response was "Yes, that's one of the several reasons I returned it." And yes, it's used...it's goodwill. Issue 3: They emailed me back stating they didn't cover returns of damaged/incorrect/defective items. What? That is basically the only reason I paid an extra $5 for the return assurance. This is BS. Issue 4. Now they want me to send them a return label so they can return the watch to me and that I need to work with goodwill in order to resolve this. Also BS. Summary: Seel is a worthless place of business and a scam in my opinion. Don't pay the extra money for the "return assurance".