Zone Letting Scam Agents ! We decided to go ahead with a property with Zone Lettings due to the current pandemic we were not allowed to view the property and the online viewing was also no good as the tenant made a rubbish video. We Paid just over £1,400 to Zone as Ross had requested the amount to secure the property. Once we had the keys myself and my wife went to have a quick look over the property and it was in a very very very bad state, they told my wife it had been professionally cleaned which it hadn’t been there was Cobwebs all over the walls, there was car fur all on the floor and fur balls in the radiators, there were stains on the walls which could be cat urine or anything else ! There were dirty plates in the kitchen which still had food in them upon questioning them about this they told my wife they leave items such as plates and cutlery for the next tenant in case they need it ! This is what they are doing during COVID ! Putting new tenants at risk ! My wife is a very bad asmatic and for them to be so neglecting and unprofessional ! When it came to asking for our money back they came out with every excuse possible not to give my money back they tried to say the landlord may cut some money out my payment as rent until they can’t rent it out. When i threatened them with legal action they returned my money within minutes. I would defiantly recommend staying away from these guys even the receptionist was so disrespectful and unprofessional, she had no respect what so ever she was raising her voice and fighting ! Never go to these guys they are liars and unprofessional people who will do anything to take your money then try every trick in the book not to give it back !

Incompetent Had a long tenancy with this group (10+ years). In that time they have performed a total of 3 repairs, despite having reported over 15 things which needed repairing. I ended up just repairing/replacing most things myself during the time. They claim to have no recollection of a pet deposit (£250), and upon moving out, are surprised that some things need repairing/replacing despite these having been reported or well within reasonable wear and tear given the length of stay. Left because they failed to repair 2 things which are considered major risks (and illegal to leave). They additionally purchased the property from the landlord without informing me, causing a bunch of problems (and fines) with the council. They have been bordering on incompetent and money hungry for my entire tenancy, and if finding somewhere else which allowed dogs had been easier I wouldn’t have stayed with them nearly as long. Can’t suggest strongly enough that folk avoid if they have any other feasible option.

Unhelpful conniving thieves DO not go with this company. I have had the worst experience, rented a flat for 2 years, had a leak which was not fixed for over 1 and a half years, the balcony was deemed unsafe when we moved in and was never fixed the entire residency. They then had the audacity to try and charge us for this. They also gave us incorrect move out details, so we moved out a week early, and instead of being held accountable for their mistake, they came back after we had moved out and charged us an extra weeks rent including council tax, and electricity bills for a property that we had evacuated as per the checkout email. Unhelpful, conniving thieves.

Soulless and snobby Hated every time I had to get in contact with them. They never showed us any respect, trust or consideration despite paying on time without issue for 5 years. Were incapable of making even basic decisions without asking the landlord first and refused to make any kind of upgrade to the property.

Criminals & Scammers The worst renting company I've been through by a long stretch. Calling them awful would be far from reality: the agents, especially one named Ross, have no communication whatsoever with the landlords and get easily & unnecessarily angry regarding contract cancellations for let properties. The property we rented had sewage (human waste right under our bedroom windows), humidity & pest infestation problems which we uncovered after moving in. Avoid like the plague! Good riddance to these thieves and liars.