Joanne Chen
GBFRIENDLY FOR USERS Easy to get the information I need and friendly for users
alice gonzales
GBCustomer service is zero Customer service is zero, but the software is great pray you never have to contact them. You can never get someone on the phone, the robot that chats with you has predetermined answers that have nothing to do with your issue. I need to update my payment status. I was locked out, and could not reach anyone to update payment info..... please call me apfolio 559-461-7368
martin p
GBThey charge a junk fee on payment by… They charge a junk fee on payment by bank transfer. Lots of tenants are upset because some landlords insist on payment through this company rather than being paid by bill pay via one’s bank. On top of this, there is the issue of data protection…you are providing your banking info to this company increasing your odds of having your personal info stolen.
Isy Ramos
GBAppfolio has helped me optimize the… Appfolio has helped me optimize the managing of the business overall. We are extremely satisfied with the software, the service and the staff specially Michael Vaughn who has been our rock while transitioning. Also want to thank Sarah Rathbone who helped me today during a one on one session. Thank you.
Scott Parks
GBUsed to be great We’ve been with Appfolio since 2014 and they aren’t keeping up with the time. Unless you’re a huge company but then they charge extra. ACH from owners & tenants used to be free but now it’s either $2.49 to the owner/tenant or $1 flat rate to the PM on our subscription. We went from paying $2/unit/mo to now over $5. When is the nickel and dime charge and rate hikes going to stop. We’re now evaluating other PMS which have open APIs and part of their based flat rate pricing model. Seriously look elsewhere like rentvine, buildium or another PMS.