Morgan
GBConsumer Rights Violations The recent addition of $2.49 service fee for eCheck transactions is another example of greed. If any fee is needed it should be passed along to the property owners, not the renters. There is now no way to pay online without adding fees. This is completely ridiculous and asinine. I will be reporting to the State Attorney General and BBB for consumer rights violations.
Scott Parks
GBUsed to be great We’ve been with Appfolio since 2014 and they aren’t keeping up with the time. Unless you’re a huge company but then they charge extra. ACH from owners & tenants used to be free but now it’s either $2.49 to the owner/tenant or $1 flat rate to the PM on our subscription. We went from paying $2/unit/mo to now over $5. When is the nickel and dime charge and rate hikes going to stop. We’re now evaluating other PMS which have open APIs and part of their based flat rate pricing model. Seriously look elsewhere like rentvine, buildium or another PMS.
Ishara Silva Mallawa Arachchi
LKBest Property Management Software Best Property Management Software I am using Appfolio since 2013 and I have helped many USA-based real estate-related firms such as Property Managers, Brokers, and Investors. Appfolio is improving each day and I love doing Bank reconciliations (Triple Tie) and posting Management Fees, Owner payments are really easy. Everything from Data entry to Generating Financials for Taxes and sending Owner Packets to Owners is streaming nicely. Love it. Ishara Silva Co-Founder/Accountant I&S Online Solutions Pvt Ltd
Ryan W
GBQuestionable practices. The software is just okay not noteworthy enough to find a site to write a review. But recently they did a sneaky money grab changing from free Echeck for years to a 2.50 fee via 4AM email 20 days ahead of time to be automatically applied without opt in ($5+ for tenants with multiple people on the lease who pay independently). They say they “waived” the fee in the past, but I don’t remember it having been presented that way.
Nick Brabec
GBGood but use to be great Great software and have been using for 10+ years now. It does exactly what we want the software to do however, we do not feel valued as a customer with the most recent price changes feel like they are trying to nickel and dime you along the way. Use to highly recommend but, would suggest looking around first before choosing now.