Customer service has become very hard… Customer service has become very hard to come by. Obnoxious change to tenant ach fees shows the arrogant nature of this company. Their "vote" method of improving things sucks, especially when you just need something done.

Best Property Management Software Best Property Management Software I am using Appfolio since 2013 and I have helped many USA-based real estate-related firms such as Property Managers, Brokers, and Investors. Appfolio is improving each day and I love doing Bank reconciliations (Triple Tie) and posting Management Fees, Owner payments are really easy. Everything from Data entry to Generating Financials for Taxes and sending Owner Packets to Owners is streaming nicely. Love it. Ishara Silva Co-Founder/Accountant I&S Online Solutions Pvt Ltd

Screwing over both landlords and tenants Greedy company using landlords to squeeze $$ out of millions of tenants in the USA...just for paying their rent! Landlords get a bad enough rap as it is, now Appfolio is leveraging their clients' tenants to directly charge them $2.49 per online rent payment. This is a junk fee and Appfolio is taking it as straight profit. It's impossible to get in touch with anyone at the company as either a tenant OR a client. The fact that they are hiding from this and refusing to answer anyone's questions says it all. Shady company with no integrity, just greedy.

Questionable practices. The software is just okay not noteworthy enough to find a site to write a review. But recently they did a sneaky money grab changing from free Echeck for years to a 2.50 fee via 4AM email 20 days ahead of time to be automatically applied without opt in ($5+ for tenants with multiple people on the lease who pay independently). They say they “waived” the fee in the past, but I don’t remember it having been presented that way.

Consumer Rights Violations The recent addition of $2.49 service fee for eCheck transactions is another example of greed. If any fee is needed it should be passed along to the property owners, not the renters. There is now no way to pay online without adding fees. This is completely ridiculous and asinine. I will be reporting to the State Attorney General and BBB for consumer rights violations.