Elliot
GBCustomer service has become very hard… Customer service has become very hard to come by. Obnoxious change to tenant ach fees shows the arrogant nature of this company. Their "vote" method of improving things sucks, especially when you just need something done.
Chavy R
GBThe programmers do not know the first… The programmers do not know the first thing about accounting or bookkeeping. There are very very many obstacles, that if the software creators would work with an accountant or at least try to use the system, then maybe they can try to resolve. They are very proud of their many integrations, but when it boils down to regular day yo day functionality, not very user friendly.
Toni High
GBAppFolio Makes Mangement Easier. AppFolio Makes Mangement Easier. As an association manger AppFolio gives me the tools I need to do things quickly and all in one place. I have been using AppFoio since February 2022, I am a small business. Customer support is responsive.
Jody
GBAppfolio has regressed with technology… Appfolio has regressed with technology that people expect to help their daily lives. Many software and industries in general offer free ACH echeck options. After Appfolio pushed to get many residents paying online, they have begun to charge $2.49 per transaction. This is fee is not substantiated. They say they want to be progressive, but removing a free automatic payment option is a step backwards for most people. Paying with checks are now necessary again, which is ridiculous!
alice gonzales
GBCustomer service is zero Customer service is zero, but the software is great pray you never have to contact them. You can never get someone on the phone, the robot that chats with you has predetermined answers that have nothing to do with your issue. I need to update my payment status. I was locked out, and could not reach anyone to update payment info..... please call me apfolio 559-461-7368