Rents to sex offenders and does not disclose to families My husband and I wanted to move into their Promanade location in California. When we discovered another location in town also run by equity residential. We were told to apply to the new location and we would be refunded the deposit on the first application. We found out hours after we applied to the second location called Portifino has a registered sex offender living in the same community. Because of this we decided to deny the community when we were approved. I understand keeping the deposit for the second one bc we denied it, but I believe we should get our deposit back for the first apartment. We have tried calling for the last week to speak with someone and it goes to a VM. I have left messages to both communities as well as the Equity residential office for California and no one has gotten back to me. Shame on this business for: 1. Not responding to people after taking their money. 2. Accepting sex offenders in their community and not informing future residents with children about this before they put in a deposit. If they were unaware of the sex offender in their community they should give the deposit back.

One of the worst apartment experiences… One of the worst apartment experiences I have had. Management continually lied about expectations of ongoing construction projects which were carried out at noise levels above what is legally permitted. Some tenants were able to break their leases while others were asked to pay 2 months rent to move while construction continued for more than half the year. Simply appalling.

THEY WILL RIP YOU OFF! After living at Bell Fontaine for two years I can honestly say DO NOT RENT THERE or at any of Equity residential properties. They will rip you off and you’ll see it in your move out charges. They charged me to replace carpet that was under warranty and didn’t need to be replaced. They also charged me astronomical fees for cleaning and painting. There was no damage to anything in the unit, just simple wear and tear. Be prepared for them to raise your rent 10 percent every year and to retaliate against you for moving out by charging you unjust move out fees. You’ve been warned!

Enjoy living here Enjoy living here. Helpful staff. Panoramic view from rooftop deck, where there is a firepit, barbecue, as well as gardening bins available to rent. Grocery store a block away. Perfect location for those who prefer using public transportation to get downtown, University of Washington, Green Lake, and Magnuson Park. A few blocks away from future (2021) Link station that will have trains going directly to SeaTac.

ZERO benefits - Disgusting front office and care I recently visited my daughter and I was amazed at the horrid customer care. Packages consistently go missing, hallways and common areas are filthy. They market package lockers and you pay for this convenience in the rent, but the complex refuses to set them up so residents can utilize. The homeless camp in and around the building accessing units. The response from the apartment complex and the holding company was to lock doors and just suck up that packages get stolen. Unacceptable! Especially when you pay a premium for the "perks" described in the rental agreement. Disgusted and horrible customer care.