Rents to sex offenders and does not disclose to families My husband and I wanted to move into their Promanade location in California. When we discovered another location in town also run by equity residential. We were told to apply to the new location and we would be refunded the deposit on the first application. We found out hours after we applied to the second location called Portifino has a registered sex offender living in the same community. Because of this we decided to deny the community when we were approved. I understand keeping the deposit for the second one bc we denied it, but I believe we should get our deposit back for the first apartment. We have tried calling for the last week to speak with someone and it goes to a VM. I have left messages to both communities as well as the Equity residential office for California and no one has gotten back to me. Shame on this business for: 1. Not responding to people after taking their money. 2. Accepting sex offenders in their community and not informing future residents with children about this before they put in a deposit. If they were unaware of the sex offender in their community they should give the deposit back.

One of the worst apartment experiences… One of the worst apartment experiences I have had. Management continually lied about expectations of ongoing construction projects which were carried out at noise levels above what is legally permitted. Some tenants were able to break their leases while others were asked to pay 2 months rent to move while construction continued for more than half the year. Simply appalling.

I just have never found a… I just have never found a community--much less an apartment building--with such character and charm. The staff go above and beyond to make the tenants feel like members of a larger whole, and I really cannot think of another building in which I wish to call home. Without the tireless work of Dereka and her incredible staff--Catherine, Regina, etc.--I feel as though this great place would lose its magic. Five stars.

absolute crooks absolute crooks. Rundown apartments with molds and leaks everywhere, 100 year old appliances and electric stoves that heat up on their own every time our neighbor next-door turns off their stove. Our food burns all the time. Because the kitchen has no ventilation, every time one of the neighbors burns their food fire alarms start screaming and the entire building has to evacuate. I spent the entire COVID lockdown out on the street because everyday someone’s burned food was setting off the alarms. The entire building reeks of burned smoke because there is no window in any of the floors to let the suffocating air out. During the summer, the dog poop heating up everywhere around the building makes it unbearable to breath.

Satisfied Experience This is my second time I have rent a flat with the agent. Both experience are so smooth. The team very friendly and kind. They answer your enquiries really fast and take action as soon as possible. I had a lot of stress before I found a flat but as soon as I saw their advert I didn't hesitate to get in touch with them. If you work with them you won't be regret. As long as I live in their area I won't work with another agent. Thank you EQUITY!