AVOID AT ALL COST AVOID AT ALL COST, this company is a scam. They have been managing my property for almost a year and have not been able to get it rented. Everyone at Great Jones is impossible to get in contact with. Even when squatters were present, they did not show any interest in providing their assistance. If they do provide a response, it is weeks later and does not provide any clarification. Their responses were very vague and indirect, they clearly did not want being informed at all. They have charged me multiple duplicate transactions that they themselves, confirmed to be a mistake, but never provided a correction and I still had to pay out of pocket to get my remaining balance cleared. The water and electric company had to reach out to me in order to pay my utility bills as no one from Great Jones were responsive. Come to find out, they were charging me for the same utility invoices that I had to pay for separately. I demanded countless times, invoices/payments for these bogus transactions that they were charging me for, but they never could provide any proof. All the renovations and repairs for the property were done by a "third party contractor", or so I thought. Turns out, the contractor was a family member of the PM that was in charge of my property. This same contractor did a terrible job at repairing my property to the point where the home inspector would fail my property for the same reasons the contractor was supposed to fix. In summary, Great Jones has no interest in providing good service and will scam you with no hesitation. You will be paying out of pocket for every mistake that they make. Nonetheless, the biggest mistake made here was putting my trust in Great Jones, and letting them "manage" my property.

Great Experience So Far :) Michael (Weiss) truly went above and beyond my expectations. I couldn’t have asked for a more understanding agent. He worked with me personally over the last few months to make sure I found the right fit for my family, and was very patient and understanding giving my circumstances. Throughout the entire process he remained helpful, patient and kind! Thank you Michael for all your hard work, it is truly appreciated.

Property never got rented and no sign of deposit refund My property didn't get rented and turns out they hadn't progressed the basics on their end for months. I lost 2 months worth of rent while they kept assuring me they were working on it. I wisely decided to cancel their services and have been waiting several weeks for them to refund my deposit of close to $1,000. They stopped replying to emails about the deposit. Currently seeking legal action. Meanwhile, another property management company got it rented in 1 week.

The entire process was very Smooth!! The entire process was very smooth! Whenever we had questions, Perly was very patient and helpful! Our leasing support Pasquale was also super nice and quick to respond!! Our overall experience has been nothing short of great!! The information that Great Jones provided upfront online was extremely transparent and allows you to be fully aware of the approval criteria and process. My advice would be to make sure that you utilize the FAQ section on their website for any information. We are excited to move into our new rental!

Quick response times!! I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! Thank you, thank you so appreciated. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. Great company to work with !!!