STRONGLY encourage, Do NOT USE I STRONGLY encourage anyone on the site to be hyper-diligent!! It's filled with scammers, it's really sad. I was a victim. If rent appears too good to be true, ex. 3 or 4 bedroom house for $1,025, Google the house address to see if it's for sale or rent anywhere else. Real realtors post on many other sites. If the prices don't match on Zumper then you have your answer.

mediocre customer service BBB / YELP / GOOGLE URGENT 4/12/2023 I never expect to find so many negative reviews here about Zumper which is acting EXTREMELY irrationally. Now I can join hundred of unsatisfied customers for Zumper. I had two listings with them and out of the blue they asked me to identify myself online with the camera. I am not a technological wizard. I was suspicious and multiple times i asked if that identification process was a scam. I tried and tried and the crazy weird system never accepted my photos. Then the kind of lawyer working there asked for utility bills and property deed in order to list both listings. Since the property is rented i am not the one paying the bills. I told them twice and they do not read my emails. I provided copy of the deed and what they did next? They closed my account. I am going to Google and Yelp to report them. Zillow and other online free rental platforms NEVER acted that way. The government should be notified immediately.

Want to verify driver's license (photo ID) through email This company is just cheap. They want me to send them pictures of my photo ID (driver's license) through email. Respectable companies use third party products/apps that verify these without email in a secure way. Just pay the money and keep your users secure. Here is what they sent me when I complained about their unsafe practice: "We understand you're wary about getting your information compromised. We respect your decision and we'll be waiting once you decide to proceed with having your account reviewed. All the best, Devine Client Support Advocate" This is not how you "advocate" for clients.

Finally attended to persistent blacklisting issues. After almost a year, having my full ID/photo and Property Tax doc (which I am not happy about to hand over), Zumper finally did restore my account after some back and forth. I was locked out again, but they fixed it within hours this time. Thus, I amended my rating higher. Thank you Zumper for following up and finally resolving the issue.

Huge waste of time constantly spams… Huge waste of time constantly spams inbox with apartments outside of search constraints namely budget. Many advertised apartments are also inaccurate.