HORRIBLE CUSTOMER… HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! GOT PARTIAL ORDER. UNABLE TO TRACK ON SITE. CALLED FIVE TIMES - GOT VOICEMAIL. LEFT MESSAGES - NO CALL BACK!!!!!! TRIED CHATTING ONLINE. NO RESPONSE. TRIED EMAILING CUSTOMER SERVICE. NO RESPONSE. I WAS CHARGED FOR FULL ORDER AND DIDN'T RECEIVE AN ITEM. NO WAY TO REACH COMPANY. TERRIBLE CUSTOMER "SERVICE". NO OPTION BUT TO CALL CREDIT CARD COMPANY AND OBJECT TO CHARGE FOR GOODS NOT RECEIVED

Great customer service - Hands Down Great customer service. Alexandro helped me with my order and took care of my needs for getting my pups different blankets. He was extremely helpful with this matter.

I ordered a xl large bed and was… I ordered a xl large bed and was communicating with Reno Mascarin who assured me they were behind on orders and he would make sure I got my bed. That was over a month ago. The company is a scam. Website and number is disconnected and now I can’t get an email back from Reno Mascarin. I will never trust online dog companies that I’ve never heard of before again.

Purchased a dog bed Purchased a bed, kept checking tracking showing not dispatched, contacted company, message back from Reno Mascorin, saying being processed. Then site email disappeared, no more messages, but month later another payment pending from my account for another similar named site, bank said a link had been clicked and a direct debit had been arranged ?, bank very helpful check your accounts. No dogs bed.

Great company, great product! I am not one to write reviews, good or bad, but this is a great company with a great product! I have 3 of their blankets now and I love them and so do my dogs. Their customer service is top notch as well. I have purchased other, supposedly water proof blankets and they are far inferior to this company’s products. I would definitely recommend them & I am sure I will make future purchases with them. Don’t waste your time or money on others.