I ordered a xl large bed and was… I ordered a xl large bed and was communicating with Reno Mascarin who assured me they were behind on orders and he would make sure I got my bed. That was over a month ago. The company is a scam. Website and number is disconnected and now I can’t get an email back from Reno Mascarin. I will never trust online dog companies that I’ve never heard of before again.

Excellent Customer Service Excellent Customer Service I am super happy with the cooling bed… I am super happy with the cooling bed and blanket I purchased. I reached out to customer service with some questions about these cooling products and my questions were quickly and thoroughly answered. Excellent customer service.

non existent customer service Ordered a replacement bed cover because ours disintegrated with washing. The wrong size came and when I tried to return it their customer service ghosted me. When I finally got the online return to work (by changing my address to someone elses) they CHARGED ME $20 because THEY decided to donate the item to a place in vegas. How about you simply send me the correct item in exchange for this one? I won't buy their overpriced low quality products again. PS. I couldn't figure out how to leave a google review, which is a red flag.

TERRIBLE TERRIBLE. Awful customer Service. I left a bad review and they responded saying please email us so we can fix this. And it was just an auto generated response that had nothing to do with my complaint. A terrible company with people that don’t give a crap even when they send you wrong items.

Product is off measurement, smells of chemicals 60 x 80 is more like 55 x 75 inches which is disappointing. Smells very much of chemicals, so much i wouldn't let my dogs near it until washed THEN following the gentle and hang dry instructions left the mat incredibly clumpy and hair fell out. Do not recommend. Not even worth returning