Great experience with customer service!! Had a great experience with customer service at paw.com! Ordered a product and when I checked my order, I realized I ordered the wrong color. Sent Paw an email and response was within 15 minutes! They were able to change the color! Feeling really excited about getting the product!!

Excellent Customer Service Excellent Customer Service I am super happy with the cooling bed… I am super happy with the cooling bed and blanket I purchased. I reached out to customer service with some questions about these cooling products and my questions were quickly and thoroughly answered. Excellent customer service.

HORRIBLE CUSTOMER… HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! GOT PARTIAL ORDER. UNABLE TO TRACK ON SITE. CALLED FIVE TIMES - GOT VOICEMAIL. LEFT MESSAGES - NO CALL BACK!!!!!! TRIED CHATTING ONLINE. NO RESPONSE. TRIED EMAILING CUSTOMER SERVICE. NO RESPONSE. I WAS CHARGED FOR FULL ORDER AND DIDN'T RECEIVE AN ITEM. NO WAY TO REACH COMPANY. TERRIBLE CUSTOMER "SERVICE". NO OPTION BUT TO CALL CREDIT CARD COMPANY AND OBJECT TO CHARGE FOR GOODS NOT RECEIVED

AMAZING SERVICE, Stands by their product I am THRILLED with Paw.com. My orthopedic dog bed is amazing, but to wash it, you have to take it apart and unstuff the side rails. The material that holds the stuffing was taking a beating after washing it a few times so I was looking to buy a replacement stuffing, but the company sent me a whole new bed to make up for the defect despite my owning the bed for about 2 years. Amazing experience and highly rated!

READ THE FINE PRINT!!!!! READ THE FINE PRINT! This company does not allow you to return anything. If you open the package, you cannot return it--even if you decide the product is sub-standard. I ordered a large throw for my dogs. I opened the package and realized that it was not what I expected. You cannot tell anything about the product unless you open the package! Within minutes after receiving it, I went online to start a return and found they don't accept returns if you open the package! How does one know what they are getting if they don't open the package? In fact, the product is packaged in a way so you can only tell what it's like by opening it. At that time, I went to sites like Trustpilot and saw their horrible reviews. (The reviews on their site must be fake) I'm stuck with this awful throw, which I will wash numerous times and donate to a shelter. Make sure to avoid the same mistake.