Worst customer service I've ever… Worst customer service I've ever experienced. They took an order for a door for a reptile cage. The wrong door was sent. I got a refund, however, the replacement door was never sent. I asked for a refund and they REFUSED to give one. The said they would give me credit. THEY ARE THIEVES! Reporting them to the BBB. Don't waste your time! They don't even answer their phone!

Ordered dog food Ordered dog food, was told no charge would be put on my credit card until shipment, no product received, they do not answer their phone, they do not respond to emails and do acknowledge the form on their website that I filled out. I have filed a complaint with my credit card company and the BBB. Very shady company.

Worst customer service ever Worst customer service ever. Tried many times to get answers. Joanne said she'd call back. Instead she left for the day. They don't answer email. I'd guess almost anyone else provides better customer service than they do. Shop elsewhere and save yourself a whole lot of grief!

A+ selection and service A+ Great selection and resolved an issue

I purchased a hard to find item and… I purchased a hard to find item and recieved excellent customer service from John and others along the way. I would do business with this company again.