Terrible customer service, SHOP ELSEWHERE I am very disappointed in the customer service or rather lack of customer.service with this company, I made a purchase of a Kong Jumbler, actually 2, one to five as a gift, 1 to keep, my dog has a basket full of Kong toys, I gave my dog his and within 20 minutes the squeaker was destroyed and the Kong was in pieces. I LEFT 2 voice mail messages and emailed customer support, I recieved an automated response that I would be contacted by customer service in 24-48 hours. That was 5 days ago and I have heard NOTHING. I am glad this purchase was small and I found out how bad they treat their customers before I spent more money. Customer service means something to me, evidently it doesn't to them. My recommendation is spend your money elsewhere

A+ selection and service A+ Great selection and resolved an issue

Pets Warehouse has been the most awful… Pets Warehouse has been the most awful retailer that I have ever dealt with. I placed an order on August 19 and they immediately had a pending charge on my account for payment. Shortly after that I received two email updates that contradicted each other. After several weeks I finally got through to a person on the phone who apologized for the delay saying that it was a manufacturer delay. About a week and a half later I received another email stating exactly what she told me that it would be 3-15 days until they had the items. I have been trying to contact them ever since and have yet to receive an answer or reach a live person. I will never do business with this company again and will tell anyone who will listen to stay away from this company.

I purchased a hard to find item and… I purchased a hard to find item and recieved excellent customer service from John and others along the way. I would do business with this company again.

Worst customer service ever Worst customer service ever. Tried many times to get answers. Joanne said she'd call back. Instead she left for the day. They don't answer email. I'd guess almost anyone else provides better customer service than they do. Shop elsewhere and save yourself a whole lot of grief!