Buyer beware. Horrible customer service. This is a one star review. Buyer beware. Horrible customer service. This is a one star review. This is my experience at the Pets Warehouse in Carle Place on 177 Glen Cove Road. I purchased a 10 gallon aquarium tank set up with wood stand. Spent $184.64. The heater was not heating the water properly. I bring it back and they refused to exchange or refund. What the heck? "Karen" told me to contact the manufacturer. Wow..... If this was my business, I would simply give a new heater off the shelf. It's literally a $15 dollar cost. If that. Now, I will never come back and just go to the Petco next door. So dumb.

Terrible customer service, SHOP ELSEWHERE I am very disappointed in the customer service or rather lack of customer.service with this company, I made a purchase of a Kong Jumbler, actually 2, one to five as a gift, 1 to keep, my dog has a basket full of Kong toys, I gave my dog his and within 20 minutes the squeaker was destroyed and the Kong was in pieces. I LEFT 2 voice mail messages and emailed customer support, I recieved an automated response that I would be contacted by customer service in 24-48 hours. That was 5 days ago and I have heard NOTHING. I am glad this purchase was small and I found out how bad they treat their customers before I spent more money. Customer service means something to me, evidently it doesn't to them. My recommendation is spend your money elsewhere

Got exactly what I ordered in less than… Got exactly what I ordered in less than a week. Been looking for an off size glass Canopy for quite a while.

Finally got results....FEDERAL TRADE COMMISSION I had the same experience as many others on this site. I attempted to contact them via email, which is the only option they provide. After no reply I titled my email "FEDERAL TRADE COMMISSION". Amazingly I received a response within an hour. After a few sarcastic responses and eventually being banned from any further orders they sent an email receipt for a refund. Of course, after 5 days I still hadn't received my refund so I followed through with the FTC complaint. Within 2 hours I had a legitimate FULL refund receipt with a transaction ID, which posted to my credit card today. Hope this helps those who still have not received their order or refund.

I purchased a hard to find item and… I purchased a hard to find item and recieved excellent customer service from John and others along the way. I would do business with this company again.