I ordered an item for my dog I ordered an item for my dog, and they did not have the exact items that I wanted but they contacted me and gave me a larger quantity for the same shipping price. Very accommodating, I will order from them again!

I purchased a hard to find item and… I purchased a hard to find item and recieved excellent customer service from John and others along the way. I would do business with this company again.

Never ordering again..wish I read these reviews before I was optimistic when I saw they had my pet's food in stock and even paid the extra charge for next day shipping...it has been 3 days and I have not gotten 1 update regarding my purchase. No shipping details or tracking number, I don't even know if the item is in stock or not. I have called multiple times - no one picks up and emailed 3 times, still no response. Super frustrating and annoying to have to deal with. Never again ordering from them. Buy somewhere else

Ordered dog food Ordered dog food, was told no charge would be put on my credit card until shipment, no product received, they do not answer their phone, they do not respond to emails and do acknowledge the form on their website that I filled out. I have filed a complaint with my credit card company and the BBB. Very shady company.

Buyer beware. Horrible customer service. This is a one star review. Buyer beware. Horrible customer service. This is a one star review. This is my experience at the Pets Warehouse in Carle Place on 177 Glen Cove Road. I purchased a 10 gallon aquarium tank set up with wood stand. Spent $184.64. The heater was not heating the water properly. I bring it back and they refused to exchange or refund. What the heck? "Karen" told me to contact the manufacturer. Wow..... If this was my business, I would simply give a new heater off the shelf. It's literally a $15 dollar cost. If that. Now, I will never come back and just go to the Petco next door. So dumb.