The woman I spoke with was fantastic The woman I spoke with was fantastic, sympathetic, kind, friendly and so on. She listened to me when I cried on the phone when I found out that Bertera Subaru in West Springfield Massachusetts lied to me about preferred warranties not covering any repairs on my vehicle. She had a lot of empathy. She even helped get that dealership off the list of repair shops. Unfortunately I didn't get to really use preferred warranties cause my time will be up soon. Thank you to that sweet woman I spoke with.

Neil is amazing! I have had trouble getting this claim moved along but Neil was so helpful and walked me through the process. Expedited service and excellent communication.

Our car had several major repairs Our car had several major repairs, all of which PWI covered as much as they could and got us back in the road in no time. Most of the time we just had to pay the deducible. I queried the repair shops and they all said they were pleasant to deal with and didn’t have adjusters questioning everything on their estimates. Would purchase warranties from them again!

Disappointed that the customer had to… Disappointed that the customer had to pay $350 for us to remove a valve cover to "prove" that the engine was not sludged, we could see that through the oil fill cap. Otherwise customer service personel were very helpful and answers wre prompt.

They made the approval process very… They made the approval process very easy to get my customer back on the road right away, and paid very prompt after I performed the repairs! Would highly recommend them!