Came through on a time sensitive project. TranscriptionWing helped us meet the deadline on a time sensitive project by transcribing recordings from our subject matter experts. This allowed us to create facilitation guides for a product training launch. The recordings were not that great but they did a good job with what they had to work with.

Mixed success I had 8 transcriptions from a series of focus groups with 6 participants transcribed. It was obvious that several people worked on them, as some followed the thread of the conversation and made an attempt to incorporate specific terms and references that were used over and over. The sessions were about customer service for tax filing and the transcription would be out in left field. e.g. "Respondent: I was on the train. Usually the tracks is closing over that. They reach out. She said 24 hours afterwards and then they remembered Adam." Even without context it makes no sense.

Dependant and consistant transcription service. I have used Transcription Wing multiple times and have been very pleased. Their prices are fair and they have always hit the turnarounds I asked of them. In addition, I have called TW on two occasions and customer service was both friendly and helpful.

I was not notified of the completion of … I was not notified of the completion of this assignment. this is the first statement I have sent you in a long time and the service was not good.

Mostly terrific I think most of our experience with TranscriptionWing has been very positive. There have been a few times when we've had to go through the transcripts and change some of the words used to what was actually said, and that's probably because we recognize the words used more...we're use to the lingo...i guess more than someone who is not familiar with our work and audience. But, the delivery service has always been exceptional and quite a few times we've received our orders before the date anticipated. And every time I've talked with anyone there it's been a very positive experience and they have been more than helpful.