Very satisfied :) Quick delivery from US to Denmark. Before ordering I read all of the reviews here on trustpilot. A lot of them were negative, so I feared that I would never receive my order, but the articles I ordered isn't in my country at all, so I took the chance. I places the order on may 27th, and it was delivered in Denmark (northern Europe) 6 days later. In my opinion it is very fast delivery. I am impressed and very satisfied :)

International Buyers Beware You will get hit with an absolutely horrible customs fee on top of the already dire shipping price, mine amounts to £60! I'm pleased with the items I bought, but I'm never buying anything from them ever again. The single sentence on the topic of them not being liable or able to predict what the fee from customs will be does not adequately warn potential customers.

Apparently I always catch 'em on a great day :o Thinkgeek.com is my go-to site for buying gifts when I'm not exactly sure what to get for someone. I use their reward program and I enjoy it. I've never had any need to contact customer service except to thank them because one of my orders came early. Everything has always come as promised and I do refer others to them--I've not heard any issues from friends so I'm not sure about negative experiences. Mine have been nothing but positive.

roger helped me too day i am so happy… roger helped me too day i am so happy he was really good he had me leave with a smile and he is a very good work i think he should be a manager.

Disappointed Disappointed. Orders have been filled OK for me, but the horror story reviews: poor customer service, failed refunds, and webpage glitches that ThinkGeek would not make right. It seems that many of the unhappy customers were ordering from outside the US and ThinkGeek has not been up to the task. I managed a mail order department that involved occasional overseas shipping and it always required current knowledge of the regs and extra care to get all the details right on the first try. Think Geek COULD do better, I'm sure... and there are no excuses for other examples of stonewalling when a customer had a problem. I'll think twice before ordering again.