Professional and responsive… I have really appreciated how proactive and upfront this company has been in dealing with an insurance claim. This is all the more appreciated given that all other parties involved from my insurance company to loss adjusters have been unresponsive and provided abysmal customer service. I’ve appreciated having one professional company in the mix, in the form of Rainbow.

It took over a year to fix my townhouse… It took over a year to fix my townhouse after a flood. The quality was so poor they had to redo things multiple times & some things never got done right. They took so long I had to do a lot of the work myself. Then it took them 336 days to get the insurance company the closing invoice so I could get the money they owed me & be done with them.

Customers services awful Customers services awful. Asked for quote was told would receive next couple days. A week later still nothing . When I phoned and queried no apology nothing. Will take my business elsewhere. I think they could really muck you around didn’t like their attitude.

With regards the Norwich Branch With regards the Norwich Branch. Rarely have I had to deal with such an incompetent company all round. The insurance company got them to call me with regards to a sewage leak that needed clearance. It took them a long time to get round to ringing and the staff member was unhelpful with regards to the timings of when they could come. The guys arrived a few days after (so I had cleaned most of it before they arrived). They were made aware that someone was coming to sanitise after. (her attitude made me realise they weren't a company I would want to deal with myself). But they only managed to lift half of the lino as they didn't have the right equipment with them to lift it. (Although the little chunks they left were easily lifted by the foot of the guy who came to sanitise.) One week later they have just completed the task but not left in any condition to have the new flooring put down at all. Even our insurance company are appalled by the service from the Norwich branch they had only used other branches before

Worst customer care Tech guys fine. Organisation is truly awful. Txts ignored. Water left dripping for 8 days. Customer care is the worst I have ever known.