Very bad experience with them Very bad experience with them, avoid their store! Although the tracking info says it was delivered I never received my shipment and the seller was totally unhelpful and couldn’t be bothered. I lost my money there!

Incompetent shipping, unfriendly and unhelpful customer service *Update since posting this review they have replied blaming me for putting my wrong address. The arrogance and rudeness is unbelievable. I put the correct address if they bothered to check the original invoice they will see my unit number which THEY excluded from the shipping address. Outrageous customer service. Also they stated again shipping takes up to 45 days even though I’ve repeatedly stated it was way over that time BECAUSE they messed up the address. Incompetent shipping, item took 2 months to arrive. Why? Because they didn't enter my full address on the shipping manifest which I provided when I ordered. Unfriendly and unhelpful customer service. When I contacted them after 50+ days of waiting they said "due to covid many packages are delayed so allow upto the full 45 days" I clearly stated I had waited 50+ days and in 2024 it's ridiculous they are still blaming covid for delays. In the end after 2 months of waiting my local postal company reached out to say the address they put down was incomplete. The item is correct but unforgivable mistake with the address and generic reply to my follow up email.

Terrific Customer Service Have made 5-6 purchases over the years with them and every experience has been flawless. A couple of items have needed to be exchanged due to some issues, and each time they promptly responded to my email and remediated the issue by sending me replacements. One of the issues included the color of an insert being different from what was pictured on their website. They quickly offered to send me a different insert at no cost and told me not to worry about sending the original one back to them. Says a lot about a company when something goes wrong and they take care of you. I'll continue to return to Ewatchparts.

Ordered two links for a neo-vintage… Ordered two links for a neo-vintage Submariner 16610 watch band. Received them around 6 weeks later, and the links were exactly as described. Perfect & authentic presentation, at a fraction of the price of what second-hand Rolex 16610 links would've cost. Very happy with the end product supplied.

Absolute garbage products and service Ordered a bezel insert for a Rolex 16610. The insert does not fit at all. It was no problem removing and installing the original insert but somehow they claimed that it was «impossibel» that the the replacement didn’t fit. Zero refund. Recommend you stay clear Edit: an original and genuine 16610, not a replica as implied by the seller in his comment below