AVOID! Use your vet or chewy. Please avoid this place at all costs. I thought it would be convenient to have my pet's meds sent directly to me instead of going to the vet. Shipped late, got lost during shipment and finally arrived. I need an invoice to submit to my pet insurance. After numerous emails, chats and phone calls, they have yet to give me an invoice. You cannot generate one off their website. Every single time I talk to them they tell me I'll have it in a few days. Now weeks have past. Also, emails were never replied to, chat and phone calls to usually over 1/2 hour to get through. I called Chewy.com. They answer their phones with no wait. I can actually generate an invoice right on the website. Petmeds are scammers as far as I'm concerned. Get your meds from your vet or chewy.

Bait 'N Switch Scam @1800PetMeds is employing a bait 'n switch scam. Sent an email with an offer for 4 oz. Zymox, then absolutely refused to honor it. Have ordered this product many times for dog's chronic ear infections. Try to scam and waste my time? Never again. Reporting to FTC.

I’m a long time customer but no longer I’m a long time customer but no longer. Placed an order today for refills for my pet’s routine meds. Next thing I know, I’m enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

Great customer service experience! My $300+ order was shipped to the wrong address (the website didn’t save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they’ll reship a new order to the correct address with overnight shipping. PLUS there’s no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)

Customer service chat disconnected my chat .08 seconds later when I needed pet meds I'm a new customer who contacted customer service to ask a question about ordering because I needed immortal meds for my aging pet. The rep gave me a short answer to my question, then asked if there was anything else she could do for me or if she answered my question, but then she IMMEDIATELY disconnected the chat literally .08 seconds later. Not 1 second, not .1 second, *.08 seconds* later. I am truly disappointed with this service. I have the screenshots.