Great customer service experience! My $300+ order was shipped to the wrong address (the website didn’t save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they’ll reship a new order to the correct address with overnight shipping. PLUS there’s no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)

One Happy Customer! I've used them for awhile now, have always had excellent fast service. Even when my vet wrote wrong size weigh for my dogs heart guard they contacted me right away and called vet for me and took care of issue. Great customer service, and good prices for us on tight budgets! They definitely have my business!

Promo code scam I used a promo code for my last 2 orders that was promoted on the website to get a discount on my bulk order. They only send partial shipments of my last 2 orders, therefore not giving me bulk pricing for the items I did receive. I feel scammed and there was zero transparency. I submitted an email to customer service and never got a response.

Horrible experience Horrible experience! I got notification my Heartguard was shipped 4/12/24 by the 4/19 when I had not received it I called to find out what the hold up was. I was told they were waiting on my vet to authorize, which I found interesting because my vet is super responsive. So I called my vet who answered on the 2nd ring like always and was told they have nothing for my dog, we currently live at the vet because he has heart worms so I know they weren't lying to me. I called Pet med back and they said hold on we are contacting the vet on the phone now we will contact you if any issues, I left my cell and asked for a call if unable to get authorize after call. I receive no call and no shipping notification so I call Pet Med again the following day only to be given the same song and dance. This am I get an email from Pet Med while at the vet stating they are trying to contact my vet for authorization, I show it to the Vet and she looks, nothing from Pet Med at which she offered to call them herself directly. I declined I can't do business with a company that doesn't take the health of my dog seriously or at the very minimum practice good customer service.

This is the worst company ever This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.