Called their call center to order meds… Called their call center to order meds for my pet and got a rep in a call center in Africa. Since they got acquired by PetCareRx this past January for 36 million dollars their customer service has been awful. Long wait times, phone service interruptions and customer service reps who don't speak English that well. I'll be using Chewy now for all my pet needs.

great customer services great customer services. I switched my dog's prescription from Chewy to PetMeds. Chewy cancelled my order without notify me. They couldn't obtain the prescription from my Clinic. I called 3 times to them and one time to my clinic. Chewy's system couldn't update the clinic information which I was surprised. It's just so pleasant to talk to PetMeds customer service representatives! Keep up the good work!

Bait 'N Switch Scam @1800PetMeds is employing a bait 'n switch scam. Sent an email with an offer for 4 oz. Zymox, then absolutely refused to honor it. Have ordered this product many times for dog's chronic ear infections. Try to scam and waste my time? Never again. Reporting to FTC.

ZERO INTEGRITY. A MILLION EXCUSES The company is plagued by poor financial performance and technical issues. A recent "system-wide upgrade" canceled customer's Auto-Ship meds so customers who were expecting a shipment didn't get it. Rather than owning up and proactively informing customers of the error they simply waited for customers to figure it out on their own and call. Once calls started their Support team could not keep up with calls and it created a backlog of orders that caused more delays. Any company can experience technical issues however not being honest and proactively disclosing the issue to your bread-and-butter customers (autoship) shows a lack of integrity at the highest levels of management. Once trust is gone, especially for a pharmacy, bankruptcy is next.

AVOID! Use your vet or chewy. Please avoid this place at all costs. I thought it would be convenient to have my pet's meds sent directly to me instead of going to the vet. Shipped late, got lost during shipment and finally arrived. I need an invoice to submit to my pet insurance. After numerous emails, chats and phone calls, they have yet to give me an invoice. You cannot generate one off their website. Every single time I talk to them they tell me I'll have it in a few days. Now weeks have past. Also, emails were never replied to, chat and phone calls to usually over 1/2 hour to get through. I called Chewy.com. They answer their phones with no wait. I can actually generate an invoice right on the website. Petmeds are scammers as far as I'm concerned. Get your meds from your vet or chewy.