Promo code scam I used a promo code for my last 2 orders that was promoted on the website to get a discount on my bulk order. They only send partial shipments of my last 2 orders, therefore not giving me bulk pricing for the items I did receive. I feel scammed and there was zero transparency. I submitted an email to customer service and never got a response.

Bait 'N Switch Scam @1800PetMeds is employing a bait 'n switch scam. Sent an email with an offer for 4 oz. Zymox, then absolutely refused to honor it. Have ordered this product many times for dog's chronic ear infections. Try to scam and waste my time? Never again. Reporting to FTC.

Poor service, slow shipping I used an online app that partners with this company to provide prescriptions for your pet. Unfortunately the vet don’t send prescriptions to pharmacy. I paid to expedite shipping due to my cat condition needing to be treated right away. The prescription order was placed on Thursday night and it’s Wednesday and I’m still waiting. My cat condition got a lot worse. I texted yesterday with customer service and it was not useful. At least they should have refund me what I paid for the 2nd day shipping. If I knew this in advance I would have taken my sick cat to the urgent care instead. I don’t have the extra money to do that now. My poor baby is going blind. UPS is also to blame and that’s why I’m giving this company 2 stars.

FALSE ADVERTISING THIEVES purchased 2/27/24, received 5 days later & not the quantity that they had advertised. They emailed label, i returned item, confirmation of return on March 11th, told refund 5-7 business days. called two days ago said it was pending, called today two days later told 7-10 days had not been processed yet. DO NOT DO BUSINESS WITH THESE FALSE ADVERTISING, SLOW TO REFUND THieves

ZERO INTEGRITY. A MILLION EXCUSES The company is plagued by poor financial performance and technical issues. A recent "system-wide upgrade" canceled customer's Auto-Ship meds so customers who were expecting a shipment didn't get it. Rather than owning up and proactively informing customers of the error they simply waited for customers to figure it out on their own and call. Once calls started their Support team could not keep up with calls and it created a backlog of orders that caused more delays. Any company can experience technical issues however not being honest and proactively disclosing the issue to your bread-and-butter customers (autoship) shows a lack of integrity at the highest levels of management. Once trust is gone, especially for a pharmacy, bankruptcy is next.