Great customer service experience! My $300+ order was shipped to the wrong address (the website didn’t save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they’ll reship a new order to the correct address with overnight shipping. PLUS there’s no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)

One Happy Customer! I've used them for awhile now, have always had excellent fast service. Even when my vet wrote wrong size weigh for my dogs heart guard they contacted me right away and called vet for me and took care of issue. Great customer service, and good prices for us on tight budgets! They definitely have my business!

Time to find out about them! For starters I was on hold for customer service for over 40 minutes while the phone spewed their advertising. Originally the computer told me I was in for a 23 minute wait, but that got increased as it spewed another 20 minutes. However this time allowed me to research the Better Business Bureau's experience with them. The instances of outright fraud were amazing. So, when they finally picked up after 40 minutes, I gave the representative (Debby) a synopsis of what I had learned during my wait time, and told her I changed my mind about doing business with them. Somehow she didn't sound surprised. WHEW- I dodged that bullet!

Horrible experience Horrible experience! I got notification my Heartguard was shipped 4/12/24 by the 4/19 when I had not received it I called to find out what the hold up was. I was told they were waiting on my vet to authorize, which I found interesting because my vet is super responsive. So I called my vet who answered on the 2nd ring like always and was told they have nothing for my dog, we currently live at the vet because he has heart worms so I know they weren't lying to me. I called Pet med back and they said hold on we are contacting the vet on the phone now we will contact you if any issues, I left my cell and asked for a call if unable to get authorize after call. I receive no call and no shipping notification so I call Pet Med again the following day only to be given the same song and dance. This am I get an email from Pet Med while at the vet stating they are trying to contact my vet for authorization, I show it to the Vet and she looks, nothing from Pet Med at which she offered to call them herself directly. I declined I can't do business with a company that doesn't take the health of my dog seriously or at the very minimum practice good customer service.

Poor service, slow shipping I used an online app that partners with this company to provide prescriptions for your pet. Unfortunately the vet don’t send prescriptions to pharmacy. I paid to expedite shipping due to my cat condition needing to be treated right away. The prescription order was placed on Thursday night and it’s Wednesday and I’m still waiting. My cat condition got a lot worse. I texted yesterday with customer service and it was not useful. At least they should have refund me what I paid for the 2nd day shipping. If I knew this in advance I would have taken my sick cat to the urgent care instead. I don’t have the extra money to do that now. My poor baby is going blind. UPS is also to blame and that’s why I’m giving this company 2 stars.