I’m a long time customer but no longer I’m a long time customer but no longer. Placed an order today for refills for my pet’s routine meds. Next thing I know, I’m enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

First of all I got charged a shipping… First of all I got charged a shipping fee after the whole big shabang of free shipping free shipping which is not that big of a deal but not once not twice three times after that I'm getting $4.99 charge for 99 charge etc I gave my credit card number against my better judgment so I could get antibiotics for my cat I told them and I'm telling everybody who's reading this

AVOID! Use your vet or chewy. Please avoid this place at all costs. I thought it would be convenient to have my pet's meds sent directly to me instead of going to the vet. Shipped late, got lost during shipment and finally arrived. I need an invoice to submit to my pet insurance. After numerous emails, chats and phone calls, they have yet to give me an invoice. You cannot generate one off their website. Every single time I talk to them they tell me I'll have it in a few days. Now weeks have past. Also, emails were never replied to, chat and phone calls to usually over 1/2 hour to get through. I called Chewy.com. They answer their phones with no wait. I can actually generate an invoice right on the website. Petmeds are scammers as far as I'm concerned. Get your meds from your vet or chewy.

Promo code scam I used a promo code for my last 2 orders that was promoted on the website to get a discount on my bulk order. They only send partial shipments of my last 2 orders, therefore not giving me bulk pricing for the items I did receive. I feel scammed and there was zero transparency. I submitted an email to customer service and never got a response.

This is the worst company ever This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.