Outstanding Company I received my first order from Olive and Piper yesterday. The pieces are beautiful and of excellent quality. The on-line ordering was simple and straightforward. My order arrived within a week. The communication from the company was timely and personal.

Got burned by customer support I’ve been a customer for a few years and they have great products however I got burned by customer support and I can’t shop there anymore. Tl;dr you won’t get your money back or a replacement order if anything goes wrong with shipping. I placed an order in mid Feb and it was shipped out promptly. The issue is even though the package was marked as delivered at Feb 20 at 5:15pm, it was not actually there - I checked at 5:30pm. I double checked the next morning and again, the package wasn’t there. I then flew out of town for vacation. Upon returning from my trip, I TRIPLE checked and again. Not there. So I reached out to their customer support. To say the least, they were not very helpful and did not show much empathy. I explained my situation and they sent me a generic response to wait 3-4 days. I already did that! I asked for a replacement order, alternatively a refund. They denied both. I opened a dispute with my credit card company and they lied in their argument. They put the blame on me going on vacation and then not being able to locate the package upon my return. This doesn’t make sense. If it was actually delivered the day before I left town, then I would have received it. For context, I work from home so I keep a close eye on any expected packages. My complex also locks and secures each unit’s mailbox. Meaning if the package was actually delivered to my mailbox, then it would be there. Net net, I never got my package and I can’t get my money back. Shop at your own risk because apparently as a consumer you’re now responsible for the mistakes that a courier that the merchant picks makes.

Customer Service Customer Service, Customer Service, Customer Service! :) What an amazing company who stands behind such great values. Beautiful pieces that you will not regret buying...and then an amazing team behind the scenes as an extra. Excited to watch what amazing things this company does! Will be ordering again!

Penelope was a great help with my… Penelope was a great help with my latest purchase! I misread my birthday gift coupon but she still helped me sort it out and gave me free shipping. I received my purchase about a week after I ordered and it came in perfect condition. I'm excited to wear my new jewelry!

Perfect wedding earrings! I just received my order and I couldn’t be happier! Finally found the earrings for my wedding day. Perfect style and quality - exactly what I was looking for! I also cannot wait to gift the headpiece to my mom! Thank you so much.