Got burned by customer support I’ve been a customer for a few years and they have great products however I got burned by customer support and I can’t shop there anymore. Tl;dr you won’t get your money back or a replacement order if anything goes wrong with shipping. I placed an order in mid Feb and it was shipped out promptly. The issue is even though the package was marked as delivered at Feb 20 at 5:15pm, it was not actually there - I checked at 5:30pm. I double checked the next morning and again, the package wasn’t there. I then flew out of town for vacation. Upon returning from my trip, I TRIPLE checked and again. Not there. So I reached out to their customer support. To say the least, they were not very helpful and did not show much empathy. I explained my situation and they sent me a generic response to wait 3-4 days. I already did that! I asked for a replacement order, alternatively a refund. They denied both. I opened a dispute with my credit card company and they lied in their argument. They put the blame on me going on vacation and then not being able to locate the package upon my return. This doesn’t make sense. If it was actually delivered the day before I left town, then I would have received it. For context, I work from home so I keep a close eye on any expected packages. My complex also locks and secures each unit’s mailbox. Meaning if the package was actually delivered to my mailbox, then it would be there. Net net, I never got my package and I can’t get my money back. Shop at your own risk because apparently as a consumer you’re now responsible for the mistakes that a courier that the merchant picks makes.

Just received my beautiful tear drops.. Just received my beautiful tear drop earrings today from Oliver & Piper. They are elegant and feminine and just the perfect colors to match my dress for my sons wedding. The girls at the shop were friendly and extremely helpful. I would definitely order from them again for any occasion 😊

I had a problem with my earrings and… I had a problem with my earrings and reached out to customer service. I got a response from them the next business day and they expedited me a new pair. Got it within a week. Extremely impressed with how much they care about their customers satisfaction. The earrings are the first pair that hasn’t hurt my ears. High quality surgical steel great for allergies. Thank you Olive & Piper!

Customer Dedication My package was never received for whatever reason, but the representatives at Olive and Piper very quickly dealt with the issue (within an hour), and didn't ask me to simply deal with it through Canada Post. Fantastic customer service.

The earrings that I bought to wear on… The earrings that I bought to wear on my wedding day exceeded every expectation. I looked for a really long time for some thing to wear and took a chance on these and I’m so glad I did because they are absolutely beautiful.