Website info is conflicting Website info is conflicting. Just found out that although they have a 30 day return policy, if you buy something discounted on the website you can not return it, no matter what, according to their customer service rep.

10/10 customer support! 10/10 customer support 3 years after purchase. This keeps me coming back for new products knowing I’m taken care if anything happens in the future. They stand by their warranty and their support team is A tier!!!

Excellent product… they stand behind… Excellent product… they stand behind their warranty and are super easy to deal with. I love my bags and use them on every vacation!!

The New Benchmark in Customer Service I bought the Check-In Closet Medium and took it out for its maiden voyage. United Airlines did a fantastic job of beating it up and busting the framework to the point it would no longer latch. After going through the exhaustive claims process with United, they offered a inferior product replacement that I had no interest in. I reached out to Solgaard who worked with me to replace the suitcase as part of the lifetime warranty. Blew me away! The service was exceptional and now I am purchasing yet another bag.

Great products and customer service We have 5 of the Solgaard suitcases. We love them and have recommended to everyone. There was a small issue with one of the suitcases and I sent in the info. The response was quick and efficient. Nate did a great job and handled the issue completely. Highly recommend the products and the company service levels.