My wife gave me the large check in as a… My wife gave me the large check in as a gift. While on a trip, the latch to open the luggage was damaged. Lyza did a great job of communicating with me and has sent out a replacement part. I looking forward to receiving it so I can continue to use this great piece of luggage.

Solgaard Delivers Solgaard employs people like Kristine who work diligently to help customers like me solve problems and achieve resolutions for full customer satisfaction with their product. As a company, Solgaard honors their return/refund policies which is much appreciated. I thoroughly enjoy packing for a trip and traveling with my Solgaaard luggage in various sizes.

Broken strap on closet! I was packing for a 10 day vacay to Florida and on to my Grandsons graduation. The strap broke on my closet, I contacted Solgaard. They got some info and are sending me a new closet. No questions asked. Great customer service!!

Great products and customer service We have 5 of the Solgaard suitcases. We love them and have recommended to everyone. There was a small issue with one of the suitcases and I sent in the info. The response was quick and efficient. Nate did a great job and handled the issue completely. Highly recommend the products and the company service levels.

Solgaard customer service is amazing! Solgaard customer service is absolutely amazing. I just got the check-in closet original and my shelve organizer straps started to rip while in South Africa. I emailed a picture of the straps and Lyza was amazing. She gave me two options to have it repaired and cover the costs or have it replaced. I opted for the replacement and got my confirmation that it was placed same day. This is what customer service should be for all companies.