Great products and Great Customer Service I purchased the Solgaard large check-in closet and the carry-on backpack closet for an extended 3-week trip I had to Scotland. These bags held everything I needed with space left over. The bags held up amazingly well on the international flight. Not a scuff, scratch, or dent. While on the trip the closet from my large bag ripped so I was unable to hang it. I contacted Solgaard as soon as I returned and their customer service was so easy to navigate and helpful. Crisvin was thorough and helpful during our conversation. These bags are worth and their customer service is just the cherry on top!

All Over the World with Carry on I received the Solgaard Carry-On as a gift from my wife since I have been traveling a lot more for business. This thing has taken me all over the US, East Coast, West Coast, midwest, and into Asia. It has taken its fair share of bumps and bruises from travel. So finally one of the latching rivets gave out that held the two halves at a 90-degree angle. So I contacted Solgaar CSR and Kristine was able to help me with a replacement in a short period of time. That's some good work there CSR. That's how you get return customers and people supporting your brand. Keep up the good post-sales support.

Cannot speak highly of Solgaard… Cannot speak highly of Solgaard customer service (rep: Nate) enough! I love their products but their customer service is what I talk about even more. I had an issue with one of my suitcases and Nate expedited the delivery of a replacement before the (fast-approaching) date of my next trip. He was incredibly responsive, thoughtful, and generous. I am so grateful for the assistance and feel more deeply committed to this company than ever. Thank you Solgaard and Nate!

First trip with their carry on bag and… First trip with their carry on bag and one of the cinch straps for the closet ripped right out of the top of it. Customer service in a few short email exchanges has setup for a new one to be sent. I was able to travel and use the closet, minus the strap, effectively and really like the suitcase overall. Hopefully the replacement won't take months.

Broken strap on closet! I was packing for a 10 day vacay to Florida and on to my Grandsons graduation. The strap broke on my closet, I contacted Solgaard. They got some info and are sending me a new closet. No questions asked. Great customer service!!