The New Benchmark in Customer Service I bought the Check-In Closet Medium and took it out for its maiden voyage. United Airlines did a fantastic job of beating it up and busting the framework to the point it would no longer latch. After going through the exhaustive claims process with United, they offered a inferior product replacement that I had no interest in. I reached out to Solgaard who worked with me to replace the suitcase as part of the lifetime warranty. Blew me away! The service was exceptional and now I am purchasing yet another bag.

10/10 customer support! 10/10 customer support 3 years after purchase. This keeps me coming back for new products knowing I’m taken care if anything happens in the future. They stand by their warranty and their support team is A tier!!!

Broken strap on closet! I was packing for a 10 day vacay to Florida and on to my Grandsons graduation. The strap broke on my closet, I contacted Solgaard. They got some info and are sending me a new closet. No questions asked. Great customer service!!

Website info is conflicting Website info is conflicting. Just found out that although they have a 30 day return policy, if you buy something discounted on the website you can not return it, no matter what, according to their customer service rep.

Solgaard customer service is amazing! Solgaard customer service is absolutely amazing. I just got the check-in closet original and my shelve organizer straps started to rip while in South Africa. I emailed a picture of the straps and Lyza was amazing. She gave me two options to have it repaired and cover the costs or have it replaced. I opted for the replacement and got my confirmation that it was placed same day. This is what customer service should be for all companies.