Great Product. Suspect (?) Customer Service Wow, quite surprised by all the negative reviews that I'm now just reading after making my purchase. No issues with receipt of product and I have to say that other than the personalization consisting of Velcro attached name/phone number strips, the harness itself is a vast improvement over any I've purchased before. My dog behaves very differently while walking. All the gagging and coughing when pulling is gone. Great product if you can get past the purported customer service issues.

Good prices, poor customer service. I was promised expedited shipping (if it was possible) because of delay in availability of items from distributor. If that wasn't possible, I was told that they would work to delay shipping so that the items wouldn't be sitting around delivered for the two weeks we'd be on vacation. Instead I got a shipping notice that the items would in fact arrive during our vacation. I got no follow up re: the earlier promises. I sent two further emails about this but got no response. Then I tried to call several times but t heir customer service always goes to voice mail.

Trouble service no response Trouble service, do not response to emails regarding returns. Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. Order no 117487

Disappointed I ordered 2 different dog collars with credit card. Only one arrived, without explanation or contact from the company. When I emailed them to tell them that only one collar arrived, the response was that the other collar is out of stock and they do not know why this merchandise was still on the website. They refunded money for that collar to credit card, but... do you send part of what was ordered with no explanation or no action ? Really?

I returned a Clickit Sport safety harness for a larger size To my dismay I had not sized my order for the Clickit Sport safety harness correctly. I filled out the 'return request' on-line and requested the next larger size. A response from Petswag was received within several hours. I was informed that the next larger size was being sent out immediately with a return label for the smaller size in the mailing. The dog is now riding about sporting his new safety harness and I'm pleased I had such a hassle free interaction from Petswag.