Good quality item, but customer service could be improved I ordered a Jax & Bones bed for one of my daughter's dogs knowing the site said delivery would be the end of January. I had to contact customer service Jan. 31st to ask what happened to delivery of my order as there was no notification about shipment. Only then was I informed the item was not in stock & there would be further delay. I was told to expect delivery one day after it's shipped from the manufacturer by midweek Wed. Waited for notice of delivery but no dog bed Friday or Saturday, so had to contact customer service again to ask what happened. Although the dog bed was finally delivered, I'd probably order from another store next time.

Inadequate Customer Service I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box says this is supposed to be a large. I've contacted customer service multiple times and continue to reach their voicemail. My messages have gone unanswered. This is unacceptable and extremely frustrating. I will not be making any future purchases with Petswag, nor will I be recommending them to our friends and family.

Bought two items. I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Customer Service isn't what I would expect. Need assistance. Thank you, Byron

GLAD I SPENT $100 for a confirmation email and no product This company straight up took the money out of my account for my order (with expedited shipping costs) sent me a confirmation and then I heard nothing else from them. I have tried contacting them by phone and email several times and have heard nothing back going on 3 weeks now. Avoid at all costs! Just want my order or my money back.

Misleading Description of Pet Carrier The description of the Sleepypod pet carrier stated that it "Compresses from 22" long, 10.5" wide, 10.5" high down to 16" long, 10.5" wide, 8.5" high". The ends and top of the sides do bend when pressure is applied, however, there is no way to keep them in that position. So when attempting to place under an airline seat the carrier is at its larger dimensions and will not fit.