I returned a Clickit Sport safety harness for a larger size To my dismay I had not sized my order for the Clickit Sport safety harness correctly. I filled out the 'return request' on-line and requested the next larger size. A response from Petswag was received within several hours. I was informed that the next larger size was being sent out immediately with a return label for the smaller size in the mailing. The dog is now riding about sporting his new safety harness and I'm pleased I had such a hassle free interaction from Petswag.

Trouble service no response Trouble service, do not response to emails regarding returns. Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. Order no 117487

Misleading Description of Pet Carrier The description of the Sleepypod pet carrier stated that it "Compresses from 22" long, 10.5" wide, 10.5" high down to 16" long, 10.5" wide, 8.5" high". The ends and top of the sides do bend when pressure is applied, however, there is no way to keep them in that position. So when attempting to place under an airline seat the carrier is at its larger dimensions and will not fit.

Good quality item, but customer service could be improved I ordered a Jax & Bones bed for one of my daughter's dogs knowing the site said delivery would be the end of January. I had to contact customer service Jan. 31st to ask what happened to delivery of my order as there was no notification about shipment. Only then was I informed the item was not in stock & there would be further delay. I was told to expect delivery one day after it's shipped from the manufacturer by midweek Wed. Waited for notice of delivery but no dog bed Friday or Saturday, so had to contact customer service again to ask what happened. Although the dog bed was finally delivered, I'd probably order from another store next time.

GLAD I SPENT $100 for a confirmation email and no product This company straight up took the money out of my account for my order (with expedited shipping costs) sent me a confirmation and then I heard nothing else from them. I have tried contacting them by phone and email several times and have heard nothing back going on 3 weeks now. Avoid at all costs! Just want my order or my money back.