CUSTOMER SERVICE IS LACKING - UNHELPFUL (AT BEST) Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn't even listen to reasons why the five day return was not possible- one of which the dresses arrived during spring break and we were gone. We now have 2 dresses that have never been worn. They were literally taken out of the box 3 times to try on (less that 10 minutes of total time) Most proms across the nation have not taken place. Very unpleasant people. Unpleasantly shared that other customers have tried to sell dresses on Ebay or Poshmark which leads me to believe this is a common occurrence.

I purchased a dress from the Prom Dress… I purchased a dress from the Prom Dress Shop & from another online dress shop (without properly reading their return policy). The dress from the prom dress shop was too large, but I was completely bummed that I could not complete my transaction with them & instead had to use the other dress shop (with TERRIBLE policies & customer service). I only do not have a dress from this shop because I ordered from another one that does not take returns like The Prom Dress shop does. I received excellent help and guidance from this shop. If I ever need a dress again, I am coming here first.

Very fast shipping Very fast shipping. Called to ask a couple questions before ordering and they answered all questions, very pleasant and helpful. My biggest fear was the return within 5 days policy but it fit so no return necessary.

Loved the Dress!!!! My daughter absolutely loved the Quinceanera dress! I ordered on a Sunday and it was delivered the following Saturday! We chose her size based off of the size chart online. The color, size, and style matched exactly as the website. The dress is of amazing quality! We definitely recommend shopping at this website.

Dress was beautiful and exactly as… Dress was beautiful and exactly as described. Shipping was fast. Unfortunately the dress was too big but returning it was super easy and stress free. We requested a credit rather than refund because we plan to buy our next dress here as well.