The dress arrived promptly The dress arrived promptly. However the $500 was just in a plastic shipping envelope- should have been shipped in a box. The return process was complicated and did not have to be. You must email within 3 days or receiving. That sounds reasonable except when you receive it on a Friday when u are out of town for the weekend and get home on Sunday.

CUSTOMER SERVICE IS LACKING - UNHELPFUL (AT BEST) Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn't even listen to reasons why the five day return was not possible- one of which the dresses arrived during spring break and we were gone. We now have 2 dresses that have never been worn. They were literally taken out of the box 3 times to try on (less that 10 minutes of total time) Most proms across the nation have not taken place. Very unpleasant people. Unpleasantly shared that other customers have tried to sell dresses on Ebay or Poshmark which leads me to believe this is a common occurrence.

Selection is amazing and… Selection is amazing and return/exchange policy takes away the stress of the "All sales final" policy offered at most boutiques. My daughters dress arrived promptly and it is beautiful.

Quality not very good Quality not very good. The dress was wore one night and after the first hour of shooting pictures we noticed there was a spot about the size of a basketball where all the sequence had came off (bald spot). We had not even made it to the dance before falling apart. Disappointing especially after the huge expense of the dress.

Excellent! I was really scared about this dress being different in some way but nope its a genuine Sherri Hill and i couldn’t be happier! Only thing i will note is the straps on the shoulders are WAY wider than my arms, so if you do order it just be mindful of alterations.