The dress arrived promptly The dress arrived promptly. However the $500 was just in a plastic shipping envelope- should have been shipped in a box. The return process was complicated and did not have to be. You must email within 3 days or receiving. That sounds reasonable except when you receive it on a Friday when u are out of town for the weekend and get home on Sunday.

Excellent! I was really scared about this dress being different in some way but nope its a genuine Sherri Hill and i couldn’t be happier! Only thing i will note is the straps on the shoulders are WAY wider than my arms, so if you do order it just be mindful of alterations.

Not good on returns Bought a dress didn’t fit me and wanna return it and I have to pay a 10% restocking charge. Plus I have to pay for shipping. Never seen a company work like this. Not a company you want to order a dress from.

Very fast shipping Very fast shipping. Called to ask a couple questions before ordering and they answered all questions, very pleasant and helpful. My biggest fear was the return within 5 days policy but it fit so no return necessary.

Gorgeous dress and excellent customer… Gorgeous dress and excellent customer service! I ordered a prom dress for my daughter and it was final sale. The size was too small but I contacted promdressshop immediately and they were so friendly and sent a bigger size. The dress is absolutely gorgeous and we got it half price! The customer service was excellent and I will order from them again for sure!